Environment, Social and
Governance
With each step forward, we are mindful of the world we help shape. Our new home at the Integrated Care Hub (ICH) sparked a hospice-wide commitment to care not just for people, but for the systems and surroundings that sustain us all.
Environmental
Transitioning to Sustainable Transport
We have transitioned our Home Care fleet from diesel to hybrid vehicles, reducing fuel consumption and emissions by about 30%. This shift demonstrates our commitment to cleaner air while ensuring our patients continue to receive quality care at home.
30%
decrease in
fuel use
Enhancing Bedside Oxygen Infrastructure
Our new inpatient facilities are equipped with built-in oxygen ports for 90% of beds as compared to 40% at the old site. The reduced need for bulky oxygen cylinders, has lessened transport emissions and reduced logistical waste while creating a safer experience for our patients with uninterrupted oxygen supply.
90%
inpatient beds
with built-in
Oxygen access
Working with Partners with Sustainable Values
We source from vendors, such as 3M Healthcare, Terumo Corporation and B. Braun, who are committed to sustainability practices. This includes carbon neutrality, sustainable packaging, recognition for green manufacturing, waste reduction and renewable energy as well as robust sustainability reporting framework.
Integrated Medical Monitoring Devices
By replacing multiple single-function devices with Vital Spot Monitors, we have reduced the average time to take vitals of patients by 50%. On the environmental front, we have reduced approximately 50 units of electronic waste and batteries annually, and lowered the servicing cost for devices by 55% per room. These upgrades empower our staff with faster, more efficient tools, for swifter and more attentive care.
“As we settle into our new home, our commitment endures - to serve with compassion, uphold responsibility and respect the interconnectedness of people and the environment.”
Mr Max Singh
Assistant Director, Administration,
Operations, Facilities & Clinical Operations
Social
Diversity
19-68
years old
Equity
We have established policies in place for fairness of wages, and the policies and procedures for dispute resolution and whistle-blowing.
Inclusion
10
staff
events
Caring for others begins with caring for our own. We celebrated diverse cultures through festivals like the Thingyan Festival, Hari Raya, and Chinese New Year, and strengthened team bonds with events such as Family Day, Staff Bazaar, and Staff & Volunteer Night.
Family Day
Staff Bazaar
Governance
Dover Park Hospice maintains a data governance framework that supports our mission of delivering compassionate hospice care. We have implemented and updated our Enterprise Risk Management (ERM) framework quarterly, which identifies, assesses, and manages risks across four key areas: strategic, operational, financial, and compliance.
Our Business Continuity Plan (BCP) is reviewed and verified annually.
We maintain four core insurance coverages relevant to our operations—professional indemnity, public liability, fire/property, and cyber risk.
We are actively working towards Data Protection Trustmark (DPTM) certification. As part of this, we have established the following cybersecurity and data governance measures:
- Implement role-based access controls across all core systems.
- Conduct phishing exercises for cyber vigilance awareness 4 times annually, with targeted follow-up training.
- Department onboarding includes data protection training over 1.5 days, twice a year.
- Conduct system control audits and a data breach exercise simulation every year.
- Implement backup technology to ensure 100% of the sensitive stakeholder and patient data backups are immutable.