fbpx
Donate


Dover Park Hospice (“DPH”, “We”, “us”, “our”) is committed to protecting the privacy and confidentiality of your personal data,  in compliance with the provisions of the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Notice sets out the basis upon which DPH collects, uses, discloses and otherwise processes your personal data. This Privacy Notice applies to all users including visitors, residents, clients, patients, donors, volunteers,

Our website may contain links to other websites which are not maintained by DPH. This Privacy Notice only applies to the websites of DPH. When visiting these third-party websites, you should read their privacy policies which will apply to your use of those websites.

 

Section 1: PERSONAL DATA

  1. As used in this Notice:

“Personal Data” means data, whether true or not, about an individual (whether a prospective service user, service users’ authorised representative, donors, volunteers or otherwise) who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

  1. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, identification numbers such as NRIC, FIN, work permit and birth certificate, contact information such as residential address, email address or telephone number, nationality, gender, date of birth, marital status, medical history, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
  1. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

 

Section 2: USE OF COOKIES

  1. We use “cookies” to collect information about your online activity on our website. A cookie is a small text file created by the website that is stored in your computer to provide a way for the website to recognise you and keep track of your preferences. The cookie makes it convenient for you such that you do not have to retype the same information again when you revisit the website or in filling electronic forms. Most cookies we use are “session cookies”, which will be deleted automatically from the hard disk of your computer at the end of the session.
  1. You may choose not to accept cookies by turning off this feature in your web browser. Note that by doing so, you may not be able to use some of the features and functions on our website.

 

Section 3: COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

  1. We generally do not collect your personal data unless
  1. it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after
    • you (or your authorised representative) have been notified of the purposes for which the data is collected, and
    • you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or
  2. collection and use of personal data without consent is permitted or required by the PDPA or other laws, including where processing is based on deemed consent (such as for contractual necessity) or the legitimate interests exception. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
  1. We collect, use, and disclose your personal data primarily for purposes that help us understand your needs and serve you better. These purposes include:
  1. Healthcare and Social Services: The provision of medical, personal, or general care and indirect care, including referrals to other healthcare institutions or professionals.
  2. Administrative and Financial Support: Processing government healthcare subsidies, including collecting financial information required for national means-testing, as well as processing medical and insurance claims and payments.
  3. Donations and Fundraising: Processing donation transactions and records, processing tax benefits submission to IRAS on your behalf, inviting you to fundraising events, and allowing the use of photographs/videos taken during activities.
  4. Volunteer Management: To recruit volunteers and donors, manage on-boarding procedures, assess suitability, and manage volunteer program.
  5. Safety and Compliance: To comply with legal process, legal requirements of government agencies or regulators, and internal reporting. This includes carrying out research, planning, and statistical analysis to ensure patient safety and improve quality of healthcare services.
  6. Security and Contact Tracing: Fulfilling contact tracing obligations established by the MOH (if applicable), security monitoring (CCTV usage), and responding to queries, requests, and feedback.
  7. verifying your identity;
  8. providing you with information on our upcoming events or activities, where you have specifically requested to receive such information;
  9. responding to, handling, and processing queries, requests, applications, complaints and feedback from you;
  10. mentions and publicity for events and activities, including photographs/videos and social media, by DPH;
  11. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  12. any other purposes for which you have provided the information; and transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes.
  1. We may disclose your personal data:
  1. where such disclosure is required for, or in connection with, the provision of the services requested by you;
  2. to third party service providers, agents and other organisations we have engaged to perform any of the purposes listed in clause 7 above for us;
  3. to comply with any applicable laws, regulations, codes of practice, guidelines, rules or requests by public agencies, or to assist in law enforcement and investigations; and
  4. any other party to whom you authorised us to disclose your personal data to, or where necessary to undertake any action requested by you.
  1. We wish to emphasise that DPH does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law.

 

Section 4: WITHDRAWING YOUR CONSENT

  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you or your authorised representative in writing. You or your authorised representative may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email or otherwise in writing to the Data Protection Officer at the contact details provided in Section 12.
  1. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
  1. If you withdraw your consent for purposes necessary to providing services, particularly medical services, we are obliged to advise you of the likely consequences before processing your request. Withdrawal of your consent may result in us being unable to continue providing care or services to you or fulfilling our contractual duties. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 10 above.
  1. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

Section 5: ACCESS TO AND CORRECTION OF PERSONAL DATA

  1. If you wish to make
  1. an access request for a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or
  2. a correction request to correct or update any of your personal data which we hold about you,

you may submit your request via email or otherwise in writing, to our Data Protection Officer at the contact details provided in Section 12.

  1. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. No fee will be charged for processing or carrying out a correction request.
  1. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

Section 6: PROTECTION OF PERSONAL DATA

  1. We have implemented appropriate security precautions to protect your personal data against loss, theft, and unauthorized access, collection, use, disclosure, copying, modification, or disposal. These measures include administrative, physical, and technical controls, such as encryption and antivirus software. However, you must be aware that no method of transmission over the Internet or method of electronic storage is completely secure. We strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

Section 7: ACCURACY OF PERSONAL DATA

  1. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please submit a correction request if there are changes to your personal data by informing our Data Protection Officer at the contact details provided in Section 12.

 

Section 8: RETENTION OF PERSONAL DATA

  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  1. Personal data that is no longer needed will be destroyed or disposed of in a secure manner or anonymised as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.

 

Section 9: TRANSFERS OF PERSONAL DATA

  1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

 

Section 10: DATA BREACH NOTIFICATION

  1. In the event a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and if appropriate, report this breach within three (3) calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.

 

Section 11: COMPLAINTS RELATING TO PDPA

  1. Complaints relating to Personal Data should be referred to the Data Protection Officer at the contact details provided in Section 12, who will acknowledge and provide a response within ten (10) business days. Please include your name and contact information when submitting a complaint. We treat all complaints seriously and confidentially.

 

Section 12: DATA PROTECTION OFFICER

  1. If you have any enquiries or feedback on our personal data protection policies and procedures, please contact our Data Protection Officer (DPO) at

The Data Protection Officer
DOVER PARK HOSPICE
TTSH Integrated Care Hub
1 Tan Tock Seng Link
Singapore 307382
Email: DPO@doverpark.sg

 

Section 13: EFFECT OF NOTICE AND CHANGES TO NOTICE

  1. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  1. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

 

Last updated on 6 Nov 2025